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Applies to Dynamics 365 (online), version 9.x
Applies to Dynamics 365 (online), version 8.x

Why do OneNote files show a folder icon?

This is a known issue. Click the file name to open the OneNote as expected.

Why aren’t my OneNote notebooks showing up in the OneDrive documents area?

OneNote notebooks saved to the Office 365 Groups OneDrive won’t be shown in Dynamics 365 (online).

Error message: We can’t find the notebook

I get this error message:

We can’t find the notebook. The [!INCLUDE[pn_onenote](../includes/pn-onenote.md)] notebook might have been removed or moved to another location. Check the notebook location or contact your administrator to update the location record stored in Dynamics 365. (Error: 0x80060729)  
  1. To fix the issue, go to Settings > Document Management > Document Location Records.

  2. Go to the OneNote view and search for the document location record that is regarding your account.

  3. Open that document location record, and then change the corresponding URL to match your notebook location.

Can I edit a OneNote file from with Dynamics 365?

No. This can be done only from the OneNote app that opens when you click the OneNote link.

I can’t access my Dynamics 365 OneNote notebook.

Don’t delete any OneNote.onetoc2 or .one file types in the OneNote section in Dynamics 365. If you do, you won’t be able to access your Dynamics 365 OneNote notebook.

Are section groups supported in Dynamics 365?

Sections groups that keep related sections together in OneNote aren’t supported in Dynamics 365.

Can I rename a section in OneNote Online?

No. You can only rename a section in the desktop version of OneNote. If you rename a section in OneNote Online, you won’t see the updated section name in Dynamics 365.

Why do I see records that should be in the OneNote tab?

This happens if you deleted all of the sections in the notebook. It’s recommended that you have at least one section in your OneNote notebook. To fix the issue do this:

  1. Go to the record where you see the issue. For example, from the main menu click, Sales > Accounts > click an account record.

  2. From the main menu click the drop down menu next to the record name, and then click Documents.

  3. Click Open in SharePoint and then create a new section using the desktop version of OneNote.

Error message: File cannot be found

I get this error message:

File cannot be found. (Error: 0x80060706)  

In an on-premises deployment, you can get this error when opening the OneNote tab in an entity enabled for OneNote if you turned off CreateSPFoldersUsingNameandGuid using the OrgDBOrgSettings tool. Set this option to True. See: OrgDBOrgSettings tool for Dynamics CRM.

Note that OneNote requires SharePoint folders to include the GUID.

I get this error message: List does not support this operation. (Error: 0x80060715)

On subsequent clicks in OneNote, this error message appears: No sections to display. Note that sections in a section group aren’t supported. To fix this issue, set the file path length to less than 70 characters.

Changing the name of a OneNote file in Dynamics 365 (online), version 9.0 can create a conflict

Consider this scenario:

User A opens a OneNote note in Dynamics 365 and adds content (For example: Sales > Accounts > > Summary > Timeline section > + > OneNote). User A, or a second user, User B, changes the name of the OneNote file in a document grid (For example: Sales > Accounts > > Related > Documents). User A opens the note using Timeline (For example: Sales > Accounts > > Summary > Timeline section > + > OneNote). User A should see the renamed note with the existing content. Instead, a new note is opened.