Applies to Dynamics 365 (online), version 9.x
Applies to Dynamics 365 (online), version 8.x

By default, all Office 365 Global administrators and Office 365 Service administrators who do not have a Dynamics 365 (online) license are granted the following two levels of permission in Dynamics 365 (online).

  • System administrator security role

  • Administrative access mode

The system administrator security role is typically granted to Dynamics 365 administrators giving them unrestricted access to the administrative (Settings) areas, which are used for managing and configuring features of Dynamics 365.

Administrative access mode limits access to those areas of Dynamics 365 used to configure or customize the system.

To give these administrators access to additional areas, such as the Sales, Marketing, and Service areas, a Dynamics 365 (online) license must be added to the Office 365 Global administrator or Office 365 Service administrator user account, by using the Office 365 Admin Center. Note that Administrative access mode cannot be changed on the user form in the Dynamics 365 (online) application.

Create a Dynamics 365 administrator account

  1. Sign in to the Office 365 admin center, and then choose Users > Active Users.

  2. Select an existing user in the list. If you want to create a new administrative user, see Create or edit users and Assigning admin roles.

  3. Next to Product licenses, click Edit.

  4. Make sure a Dynamics 365 (online) license is not assigned to this user, and then click Save.


    Unlicensed Office 365 Global and Service administrators have access to the administrative areas of Dynamics 365 (online). However, if the administrator also needs access to additional areas of Dynamics 365 (online) you must select a Dynamics 365 (online) license for the user.

  5. Next to Roles, click Edit and then click either Global administrator or Customized administrator > Service administrator. For more information about these roles, see Assigning admin roles.

  6. Enter an alternate email address, and then click Save.